Otto

1. Inspection of Handmade Goods:

• We encourage customers to carefully inspect the photos and descriptions of our handmade toys and decor before making a purchase. As each item is unique and crafted by hand, imperfections will be present and are considered part of the aesthetic charm of the product.

2. Returns Due to Damage:

• If you receive a handmade toy or decor item that is damaged, please contact us within 7 days of receiving your order. We will work with you to arrange for a return or exchange of the item.

3. Return Eligibility:

• To be eligible for a return or exchange, the handmade item must be in its original condition and packaging. Any signs of use, damage, or alteration may affect the eligibility for return.

4. Return Process:

• To initiate a return, please contact us with your order details and the reason for the return. We may request photographic evidence of the defect or damage to better assist you with the return process.

5. Refund or Exchange:

• Upon receipt and inspection of the returned item, we will notify you of the approval or rejection of your refund or exchange. If approved, refunds will be issued to the original method of payment, and exchanges will be processed promptly.

6. Return Delivery:

• Customers are responsible for the cost of return shipping unless the return is due to our error or a damaged item. We recommend using a trackable shipping service and purchasing shipping insurance to ensure the safe return of the item.

7. Non-Returnable Items:

• Custom-made or personalized items are non-returnable unless they arrive damaged. We do not accept returns on such items due to the unique nature of the customization.

8. Feedback and Reviews:

• We value your feedback and encourage you to share your experience with our products and services. Your reviews help us improve our processes and continue to provide exceptional handmade goods to our customers.

By purchasing handmade toys and decor from our website, you agree to abide by the terms and conditions outlined in this Return and Refund Policy. Thank you for choosing us for your handmade goods needs!

DELIVERY COSTS ARE INCLUDED IN THE PRICE.

1. Delivery Duration:

• Our delivery service ensures that your handmade goods will reach you within 5-6 business days from the date of purchase. Please note that this timeframe may vary depending on unforeseen circumstances such as weather conditions or public holidays.

2. Delivery Method:

• We utilize reliable delivery partners to ensure the safe and timely delivery of your handmade goods. 

3. Delivery Coverage:

• Our delivery service covers all regions within South Africa. However, please note that remote areas may experience slightly longer delivery times.

4. Delivery Address:

• Please ensure that the address provided during checkout is accurate and complete to avoid any delays or issues with the delivery of your order.

5. Delivery Included:

• The cost of delivery is included in the price of the handmade goods listed on our website. You will not incur any additional charges for delivery unless explicitly stated otherwise.

6. Order Processing:

• Orders are typically processed within 1-2 business days from the date of purchase. Once your order has been processed and shipped, you will receive a confirmation email.

7. Delivery Confirmation:

• Upon delivery of your order, a signature may be required to confirm receipt. Please ensure someone is available at the shipping address to accept the delivery during standard business hours.

8. Contact Information:

• If you have any questions or concerns regarding the delivery of your handmade goods, please don't hesitate to contact us. 

9. Return Policy:

• In the event that your handmade goods arrive damaged, please contact us immediately to arrange for a return or exchange. For more information, please refer to our Returns and Refunds Policy.

10. Feedback and Reviews:

• We value your feedback and encourage you to share your experience with our delivery service. Your reviews help us improve our processes and ensure a better shopping experience for all our customers.

Note:

• While we strive to meet our delivery commitments, please understand that external factors beyond our control may occasionally impact delivery times. We appreciate your patience and understanding in such situations.

By purchasing handmade goods from our website, you agree to abide by the terms and conditions outlined in this Delivery Policy. Thank you for choosing us for your handmade goods needs!